Automated ticketing systems can streamline the process of reporting, assigning, tracking and resolving issues.

Automation can help to update the status of orders, deliveries and returns in real time so that customers no longer need to obtain this information themselves.

Automated customer satisfaction surveys can capture customer opinions and satisfaction levels after interaction or purchase.

Automated systems can recommend additional products or services based on customer behavior and purchase history.

Automation can help to remind customers of upcoming appointments, payment deadlines, contract extensions, etc.

The automatic processing of terminations frees up staff for more profitable activities. Faster processing of termination notices means that customer satisfaction is also maintained during “offboarding”.

Requests received via various channels (e-mail, website form) to change direct debit mandates/IBANs and the error-free transfer of the IBAN to the system can be implemented promptly. Problems with monthly statements are prevented if the IBAN is in the system on time before the next statement.

A reminder email or text message shortly before the appointment for Internet activation (technician appointment) led to a 66% reduction in customer absences. This meant that the technician’s on-site visit was not in vain.

Automatic tariff and contract changes. If there is an upsell, this is realized more quickly, which leads to higher sales.