Automation Operating Model (AOM)

Vector 10
Vector 9
Vector 8
Vector 7
Vector 6 1

The Automation Operating Model: A Crucial Building Block for Successful Automation Projects

The Automation Operating Model: A Crucial Building Block for Successful Automation Projects

The Importance of an Automation Operating Model for Successful Automation Projects

The Importance of an Automation Operating Model for Successful Automation Projects

In a world where automation and digital transformation are becoming increasingly important, establishing a solid Automation Operating Model (AOM) is crucial. This model defines the structures, processes, and roles required to successfully implement automation projects and achieve sustainable results. In this article, we will explain the importance of the AOM and present its essential components.

Why is an Automation Operating Model Important?

A well-designed AOM provides a clear roadmap for the implementation of automation projects and helps companies address the following challenges:

  1. Prioritization of Automation Opportunities: An AOM assists companies in identifying the automation opportunities that offer the greatest value and best align with the strategic goals of the organization.
  2. Scaling Automation Solutions: An AOM enables companies to efficiently scale automation solutions and ensure a consistent approach to project implementation across various departments and locations.
  3. Integration of Technologies: An AOM ensures that automation technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML) are seamlessly integrated into the existing IT landscape.
  4. Change Management and Acceptance: An AOM helps foster acceptance of new technologies among employees and supports the necessary cultural shift within the organization.

The Key Components of an Automation Operating Model

Automation strategy

The automation strategy defines the long-term goals and scope of automation within the company. It should include a clear vision and mission that clarify the expectations and benefits of automation for the organization.

Governance Structure

The governance structure ensures that automation projects are carried out in alignment with the company’s goals and policies. It should establish clear decision-making authority and responsibilities for the various phases of automation projects.

Processes and Methods

The process and methodology framework defines the standardized processes, methods, and tools used in automation projects. It ensures consistent and efficient project execution across all departments and locations within the company.

Organization and Roles

The organizational structure and roles define the responsibilities and collaboration between various departments and teams within the company. This includes the definition of roles such as automation architects, process analysts, RPA developers, and change management experts.

Technology Architecture

The technology architecture describes the technical requirements and standards for implementing automation solutions. It includes the selection of automation platforms, the integration of AI and ML technologies, and the incorporation of existing IT systems and infrastructures.

Training & Enablement

Successful automation requires continuous training and skill development for employees to ensure they possess the necessary abilities and knowledge to effectively implement and utilize new technologies. This also includes fostering a learning culture that supports change and promotes innovation.


They ensure that the implementation of automation projects is carried out in a structured and consistent manner, guaranteeing the quality of the implementation. Guidelines can be applied in various aspects of the AOM: project management, process documentation and analysis, development and implementation, maintenance, and support.

Change Management

Change management and communication are crucial for the successful implementation of automation projects. They help promote acceptance of new technologies, overcome resistance, and support employees in adapting to changes.