Use Case · Public Sector
Permit
Procedures
Multi-stage permit processes automated, from planning applications to business registrations. Consultees coordinated, deadlines monitored, decision notices generated.
Why Permit Procedures Are a Lever
The professional assessment takes days. The coordination takes months.
Permit procedures are the most complex processes in public administration. Not because the individual steps are difficult, but because so many parties are involved and everything depends on everything else.
A planning application: building control, heritage, fire safety, environmental protection, neighbours, 6 to 12 parties, each with their own deadlines and priorities. Coordinated via email distribution lists, spreadsheets and the caseworker’s memory. Result: 4-8 months on average. Not because the assessment takes that long, but because consultation responses go missing, deadlines are not monitored and nobody knows the overall status.
The problem is not the competence of the caseworkers. The problem is the orchestration. For applicants: unpredictability. For investors: delays. For the authority: frustration, because everyone knows it could be faster.
How the Process Changes
Before / After
for planning applications (average)
The Solution in Detail
How We Automate Permit Procedures
01
Application Capture & Consultee Identification
The AI agent captures the application, extracts relevant data (site, proposal, plot reference) and automatically identifies all parties that need to be consulted, based on application type, location and proposal.
ABBYY for form recognition. GIS integration for location-based consultation (heritage? Environmental? Flood zone?). Integration with planning and permitting systems.
02
Parallel Consultation & Deadline Monitoring
All consultation responses are requested simultaneously, not sequentially. Each with a clear deadline. The AI agent monitors: who has responded? Who is outstanding? Automatic reminder, then escalation.
03
Response Consolidation
All incoming consultation responses are automatically filed and consolidated. Conditions, objections, approvals brought together in a clear overview. Contradictions flagged. Decision briefing prepared.
Automatic filing to the case. Extraction of conditions and requirements. Consolidated view: which party, which condition, where are contradictions?
04
Decision Notice Generation & Conditions Management
After the assessment, the AI agent generates the permit decision notice with all conditions, legal bases and appeal information. Digital delivery and audit-proof archiving.
Template-based with dynamic conditions integration. Automatic appeal information. Electronic case file integration. Optional: tracking of conditions compliance.
Results
What Permit Procedure Automation Typically Delivers
50%
permits
100%
across all consultees
0
responses
Real-time
managers, citizens
The greatest lever is not the professional assessment but the coordination. The professional assessment for a planning application often takes only days. The rest is waiting, searching, chasing.
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Ready?
How long do permit procedures take in your authority?
Let us look in 30 minutes at where the greatest waiting times arise, and how parallel consultation and automatic deadline control can accelerate your procedures.
No sales pitch. Just an honest assessment.
120+ Clients. 100% Satisfaction. 7 months to Profitability.
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Identify your best use cases
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Calculate concrete ROI
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Define timeline and next steps
Concrete roadmap, no vague promises