We Stay
Managed Services &
Operations
Ownership doesn’t end at go-live. We operate, monitor, and optimise your automation and applications, so they don’t just run, but keep getting better.
The Reality
What happens after go-live and why that's where most projects fail
The implementation was successful. The bot is running. The dashboard is live. And then?
Nobody feels responsible
The external partner has handed over, IT has other priorities, the business unit can’t maintain bots. The automation is orphaned and quietly breaks down.
Small changes, big impact
SAP gets an update. A form changes. A new compliance requirement emerges. Any change can bring an automation to a halt, if nobody is watching.
Performance degrades unnoticed
The STP rate drops from 92% to 74%. Error rates creep up slowly. But nobody notices because nobody is looking. Until the board asks where the ROI went.
No knowledge transfer, no evolution
The external partner is gone, internal knowledge isn’t sufficient. New requirements pile up, but nobody can extend the existing solution.
Our Scope
Managed Services for everything we build and everything others have built
We don’t only operate our own solutions. If you have automations or applications built by another partner that now need support – we take those on too.
01
Agentic Automation & RPA
Monitoring, maintenance, and optimization of your automated processes. AI agents and RPA bots that run reliably – 24/7, not just when someone is watching.
02
Low-Code Apps
Maintenance, bug fixes, feature enhancements, user support for your Power Platform apps. So your apps grow with your business.
03
BI & Analytics
Dashboard maintenance, new reports, data source integration, performance optimization. Keeping your data foundation current and relevant.
02
Legacy Automation from Third Parties
You have bots or workflows built by another partner? We take over operations, stabilise, and optimise, even without the original documentation.
Our Model
Not just reacting - proactively optimizing
Managed Services at Lunatec is not a helpdesk. It’s an active service that continuously makes your solutions better.
24/7 Monitoring & Alerting
Automated monitoring of all processes, bots, and applications. When deviations occur, we act, not just when you call.
Proactive Maintenance
System updates, compliance changes, interface adjustments, we identify problems before they occur and fix them before they have impact.
Continuous Optimization
We analyze performance data and identify improvement potential. Your STP rate can go from 90% to 95%, if someone is actively working on it. We are.
Evolution & Change Requests
New requirements? Process changes? We extend your existing solution, without you having to set up a new project.
Flexible
The Right Model for Your Needs
Model 1
Dedicated Support
Fixed team, fixed hours, fixed contacts. For companies with extensive automation landscapes that need continuous support.
- Dedicated team
- Monthly hour allocation
- Priority access
- Quarterly reviews
- Proactive optimization
Model 2 – Recommendet
Hybrid
Base monitoring and proactive maintenance as standard, plus flexible allocation for enhancements and change requests. The best of both worlds.
- 24/7 monitoring included
- Proactive maintenance included
- Flexible hour pool for changes
- Quarterly reviews
- Scales with your needs
Model 3
On-Demand
Flexible model for ad-hoc needs. You call us when you need us, without a monthly commitment.
- Ticket-based
- Flexible billing
- SLA-guaranteed response times
- Access to senior expertise
- No commitment
The Difference
Why managed services from the build partner are better
We know your solution, because we built it
No reverse engineering, no onboarding effort. The same team that implemented also operates. Or: when we take over third-party solutions, we invest the time to truly understand them.
Optimisation, not just operations
Most managed service providers keep systems running. We make them better. Measurably, every quarter.
No vendor lock-in
We document everything so you can switch to another provider at any time, or take over operations yourself. We stay because we’re good, not because you have to.
One point of contact for everything
Automation, BI, low-code: one team, one contract, one point of contact. No fragmentation across three different support partners.
Typical Results
What Managed Services Deliver
99.5%+
Uptime for
managed processes
5–10%
Performance gain
per quarter
<4h
Response time for
critical issues
0
Unplanned outages
through proactive maintenance
Multi-process-Automation at Automotive Supplier
A global automotive supplier had already invested in UiPath licences and an internal RPA team — with disappointing results: unstable bots, frustrated stakeholders, and no measurable ROI. Over 300 processes were queued for evaluation with no systematic approach to prioritisation. Management demanded measurable results within 12 months.
Lunatec designed an enterprise-wide automation framework: a top-down rapid assessment of all 300+ processes ranked by business impact, structured target-process design before the first build, a dedicated delivery team, and ongoing managed services. The organisation moved out of proof-of-concept mode into a continuously growing automation platform — break-even reached in 7 months.
Ready?
Your automation is running.
But is it getting better?
Let’s discuss in 30 minutes how we take over your operations – or stabilize and optimize your existing solution.
No sales pitch. Just an honest assessment.
120+ Clients. 100% Satisfaction. 7 months to Profitability.
WHAT YOU GET IN THE DISCOVERY CALL
Identify your best use cases
Based on your industry and process landscape
Calculate concrete ROI
In Euros, FTE equivalents and time savings
Show examples from your industry
Real results of comparable companies
Define timeline and next steps
Concrete roadmap, no vague promises