Use Case · Cross-Industry
Document Processing
& Inbox
Every incoming document automatically classified, data extracted, routed to the right process. Whether paper, email, PDF, or fax, in seconds instead of hours.
Why Document Processing Is a Lever
The bottleneck everything has to pass through
Every day, a mid-market company receives 200–2,000 documents. By mail, email, customer portals, fax, EDI. Invoices, purchase orders, contracts, complaints, applications, government correspondence, delivery notes, technical drawings.
The first step is always the same: someone has to open the document, read it, understand what it is, decide where it belongs, and forward it. Manually. Every day. 3–8 minutes per document, at 500 documents per day that’s 25–65 hours per week – just for sorting. Plus 5–10% misrouting.
As long as an invoice isn’t recognised as an invoice, it can’t be processed. As long as a complaint doesn’t reach the right agent, the customer waits. Document processing is the universal entry point for automation, because nearly every other process starts with an incoming document.
How the Process Changes
Before / After
per document — classification, extraction, routing
The Solution in Detail
How We Automate Document Processing
01
Multi-Channel Intake & Digitization
The AI agent captures documents from all intake channels: physical mail (via scanner), email inboxes, customer portals, fax-to-mail, EDI. Physical documents are automatically digitised, including handwritten notes and poor-quality copies.
ABBYY Document Intelligence for OCR and document analysis. Multi-channel connectors (email, FTP, API, scan folders). Automatic quality checks. Batch processing for high volume.
02
Automatic Classification
The AI agent automatically recognises the document type, without manual rules or templates. Invoice, purchase order, contract, complaint, application, government correspondence, delivery note, technical drawing. Low-confidence cases are escalated to a human reviewer.
ML-based classification with 40+ trained document types. Custom training per organisation. Confidence score per classification with configurable threshold.
03
Data Extraction & Enrichment
From every classified document, the AI agent automatically extracts the relevant data: for invoices, amount and supplier. For contracts, duration and parties. For complaints, customer number and issue description. Validation against master data.
Field extraction trained per document type. Validation against ERP/CRM master data. Automatic case assignment. Enrichment with context data.
04
Intelligent Routing & Process Start
Based on classification and data, every document is automatically routed. Invoices start the AP process. Complaints go to the responsible agent. Contracts are transferred to contract management.
Rule-based routing by document type, sender, amount, urgency. API integration with target systems. Automatic process start in downstream workflows.
Results
What Document Processing Automation Typically Delivers
70%
Less manual
sorting
95%
Classification
accuracy
Instant
Downstream
processes start
<5 Mo.
ROI at high
document volume
Document processing is the universal entry point. Once documents are automatically classified, all downstream processes (invoice processing, contract management, complaints) can also be automated.
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Ready?
How many documents arrive
at your organization per day?
Let’s look in 30 minutes at what automated document processing could look like for your organisation, across all channels, all formats, with immediate routing to the right process.
No sales pitch. Just an honest assessment.
120+ Clients. 100% Satisfaction. 7 months to Profitability.
WHAT YOU GET IN THE DISCOVERY CALL
Identify your best use cases
Based on your industry and process landscape
Calculate concrete ROI
In Euros, FTE equivalents and time savings
Show examples from your industry
Real results of comparable companies
Define timeline and next steps
Concrete roadmap, no vague promises