Public Sector
Citizens wait months.
Staff drown in forms.
There is a better way.
Automation for government agencies, municipalities, and public institutions, from permit processing to grant administration. Audit-ready, GDPR-compliant, in production not in pilot projects.
The Reality in the Public Sector
Digitization is mandatory, but implementation is stalling
Mountains of paper, mountains of backlogs
Applications pile up. Citizens wait weeks for decisions that other countries handle digitally in days. Not because the staff are slow, but because the processes belong to another era.
E-government deadlines, but no e-government pace
Legislation demands digital government services. But digitization alone isn’t enough, when a digital application is still processed manually in the back office, the bottleneck just shifts.
The talent shortage hits especially hard
30% of employees will retire by 2030. New recruits are hard to find. Every vacancy deepens the backlog and institutional knowledge walks out the door.
Procurement rules and budget regulations slow things down
Every project needs a tender, every expenditure needs approval. The fear of the auditor is greater than the courage for change. Projects take years before they even start.
Trusted by more than 120 companies and public sector bodies
What We Automate in the Public Sector
Processes with the greatest leverage in government agencies and municipalities
Identified across 10+ public sector projects. From sector-specific administrative processes to general cross-cutting tasks.
Permit Processing
Building permits, business registrations, environmental approvals — automatic completeness checks, plausibility validation against regulations, automatic decision generation for standard cases.
Citizen Inquiries & Complaints
AI agent categorizes incoming inquiries, routes to the right department, automatically responds to standard requests, escalates special cases. Multi-channel: email, portal, mail.
Form Digitisation
Paper forms, PDFs, handwritten applications, and online submissions automatically converted into structured, actionable data. The entry point for government digitisation.
Approval Workflows
Multi-stage approval processes automated — from building permits to business registrations. Stakeholders coordinated, deadlines monitored, decisions generated.
Document Management & Case Files
Automatic classification, assignment, and indexing of incoming documents. Digital case management with automatic deadline monitoring and follow-up scheduling.
Cross-industry use cases particularly relevant in the public sector
Compliance in the Public Sector
Automation in the public sector demands the highest standards
GDPR
IT Security
E-Government
Procurement Law
Audit-Ready
Why Lunatec for the Public Sector
Not a provider working with government for the first time
Experience
10+ projects in the public sector
We know the processes, the decision pathways, the compliance requirements, and the political realities. No learning curve at your expense.
Purpose
This is about citizens, not customers
In the public sector, the outcome isn’t just efficiency, it’s public service. Faster decisions mean less frustration for citizens and more trust in government.
Pragmatism
Pragmatic, not perfect
We know that government agencies can’t be transformed with a big-bang approach. We start with one process that shows quick impact, and scale from there, step by step, procurement-compliant.
Transparency
No lock-in, full transparency
We document everything so your internal team understands the solution and can eventually develop it further themselves. No vendor lock-in, especially important in the public sector.
Technology for the Public Sector
The right technology for your government IT
Some Systems we integrate with
Proud Diamond-Partner of UiPath
Ready?
Which administrative processes cost your
staff, and your citizens, the most time?
Let’s look together in 30 minutes at where automation has the greatest leverage: pragmatic, procurement-compliant, and with quick impact.
No sales pitch. Just an honest assessment.
120+ Clients. 100% Satisfaction. 7 months to Profitability.
WHAT YOU GET IN THE DISCOVERY CALL
Identify your best use cases
Based on your industry and process landscape
Calculate concrete ROI
In Euros, FTE equivalents and time savings
Show examples from your industry
Real results of comparable companies
Define timeline and next steps
Concrete roadmap, no vague promises