Energy · Infrastructure · Tele-communications
Your networks run.
Your back-office processes don't keep up.
Automation for energy utilities, grid operators, infrastructure companies, and telecommunications providers – from billing to regulatory reporting to asset management. Compliance-ready, system-integrated, scalable.
The Reality in Energy / Infra / Telco
Regulated markets, legacy systems,
and a back office that can't keep up
Regulation consumes capacity
Regulatory filings, unbundling requirements, network tariff calculations, telecommunications documentation obligations. The regulatory burden grows every year – the teams don’t. Compliance isn’t a project, it’s a permanent state.
Billing processes from the stone age
Millions of invoices per month, but exceptions, corrections, and special cases are handled manually. Every error costs customer satisfaction and regulatory complaints cost far more.
Legacy systems nobody wants to touch
SAP IS-U, Schleupen, kVASy, Lima: grown over decades, deeply integrated, barely documented. Every change is a risk. But between these systems live manual processes that nobody has automated.
Energy transition and fiber rollout create process avalanches
New generators, new meters, new connections, new tariffs. Volume is growing, but processes don’t scale. Every new customer, every new connection creates manual effort.
Trusted by over 120 leading companies
What We Automate in Energy / Infra / Telco
The processes with the greatest leverage in regulated infrastructure companies
Identified across 10+ projects with utilities, grid operators, and telecommunications companies.
Billing & Invoicing Processes
Automated processing of billing exceptions, correction postings, tariff changes, and credits. AI agent detects anomalies in mass billing before they reach the customer.
Regulatory Reporting
Automated aggregation, validation, and formatting of regulatory filings: federal regulators, antitrust authorities, state regulatory bodies, telecommunications reports. On time, error-free, audit-ready.
Grid Connection & Feed-In Management
Automated review of connection requests, capacity checks, cost calculations, contract creation, and work order management. From digital application to commissioning.
Asset Management & Maintenance
Automated aggregation of condition data, prioritization of work orders, automatic creation in SAP PM/EAM, coordination with service providers. Predictive rather than reactive.
Customer Communication & Complaints
AI agent categorizes customer inquiries, automatically responds to standard cases (meter readings, tariff inquiries, relocations), intelligently escalates complaints. Multi-channel.
Cross-industry use cases that are particularly relevant in energy & infrastructure
What our clients achieve.
39-day turnaround in order management. Significant backlog in the residential segment. 150 customer service staff tied up with manual data entry across four IT systems. Rising customer complaints about long processing times.
Built an RPA Competence Centre with UiPath and Lunatec. Scaled from 5 to 75+ automated processes in four years. Internal developers trained through a structured 4-phase programme. Works council agreement secured for long-term adoption.
Compliance in Energy / Infra / Telco
In no industry is compliance
more critical
Energy Act
Regulatory Authority
Telecom Act
GDPR
Critical Infrastructure
Why Lunatec for Energy / Infra / Telco
Legacy systems aren't a problem,
they're our daily business
Industry Experience
10+ projects with utilities and grid operators
We know the processes, the systems, the regulatory requirements, and the reality in companies that operate critical infrastructure.
Legacy-Integration
SAP IS-U, Schleupen, kVASy, Lima, Wilken
We integrate with systems that other providers won’t touch. In production, not as a proof of concept.
Regulation
Compliance as a feature, not a constraint
Energy Act, regulatory authority, Telecom Act: we know the reporting obligations and build automations with compliance built in from the start.
Scalability
Built for mass processes
Millions of invoices, thousands of grid connections, hundreds of thousands of customer inquiries. Our solutions are built for volume, not for one-offs.
Technology for Energy / Infra / Telco
The right technology for your
utility IT
Some systems we integrate with
Proud Diamond-Partner of UiPath
Bereit?
Your production runs.
Does everything around it?
Let’s look together in 30 minutes at which processes around your production have the greatest automation leverage.
No sales pitch. Just an honest assessment.
120+ Clients. 100% Satisfaction. 7 months to Profitability.
WHAT YOU GET IN THE DISCOVERY CALL
Identify your best use cases
Based on your industry and process landscape
Calculate concrete ROI
In Euros, FTE equivalents and time savings
Show examples from your industry
Real results of comparable companies
Define timeline and next steps
Concrete roadmap, no vague promises